Indus The Gift Shop

Expérience désagréable. L'employer qui je crois est le gérant (?) Nous suit et nous regarde comme si on allait voler du matériel. J'ai été acheter ailleurs dans un magasin du voisinage. Dommage, il y avait de beaux trucs et on avait l'intention d'acheter quelques trucs, mais ça donne pas envie.

En trevlig butik

Oförskämt personal.

Very rude people and not kid-friendly at all. My niece dropped a dry piece of candy on the floor and he shouted us (including a 4 year old) “you clean it, if you make anything dirty, you’ll buy it”. And once we respectfully picked the candy up from the floor and asked for a bin he said “outside”. Nothing in that store worths to be treated this way. Very very mean people.

En trevlig butik med lite annorlunda saker. Jag och min man besöker den varje gång vi är i Stockholm.

More expensive than the stores nearby. Pretty keychains and magnets but I wouldn't give 7€ for a small magnet,it's too muchPS. I took two identical keychains (the ones that have like a fidget spinner) and they both broke after a month, such a waste of 10€ so I put 1 star

I was very outraged by my experience at this shop. I went in to purchase a few souvenirs, three items to be exact, and after I paid I noticed the shop owner putting a small key chain in my bag, which was’t one of my souvenirs. I informed him of this and he said that I had directed him to include that in the bill, which I did not. I kindly asked if that could be taken off the bill and he forcefully told me no, that he couldn’t help me and, “if I would have paid in cash, maybe I could do something.”I thought I saw that the key chain was only 16 kr and decided it wasn’t worth the fight. I left the store abruptly. However, I took a moment on the street to look at the bill and noticed that he charged be 69 kr for the item. That is when I felt cheated and decided to be adamant about getting my money back.When I confronted him, he told me to just “take something” as if another item would make me happy. I refused and asked for my money back again. This is when I was told that there is a no refund policy and that he “wasn’t able to do it since I paid with card.” This is a total lie. Simple as that.I kept saying that I wanted my money back and we had an exchange of words. I was then told that my voice level and the fact that I was “an American” was a part of the issue. He kept saying to me, “A Swedish person would never do this!” And kept repeating to me “Do you understand that you are loud and that you need to lower your voice? Do you understand?”Finally, after my friend intervened with some Swedish and I told him that I would not leave until I was refunded, he begrudgingly gave me the 69 kr (in cash) back.I have never felt more belittled and ignored by any type of sales person or shop owner before. I am shocked that a small key chain lead to an exchange of words about my nationality and my right as a customer to have a refund after a clear mistake by the cashier, something that was completely out of my control.I hope that this owner takes a good look at his policies and tries, in the future, to treat his customers with more respect. Since this was my experience, I highly recommend to anyone visiting this store to be mindful of what is on the counter and to make sure this doesn’t happen to them because it’ll be a fight to correct the problem, trust me.

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